Support > Warranty

At VIP Vision, we are committed to providing quality products. To protect you against defects due to manufacturing faults, VIP Vision provides the following manufacturer warranty.

This warranty is provided by Cornick Pty Ltd, the Australia designer and manufacturer of VIP Vision products. It is provided in addition to other rights and remedies of the purchaser under relevant consumer law in relation to the goods to which the warranty relates.

Within Australia, Cornick’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compVIP Visiontion for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable to a subsequent customer if the product is sold by the original customer during the warranty period. Purchase receipt or tax invoice must be kept as best proof of purchase. The proof of purchase will establish the commencement date of this warranty.

Warranty Claims

For all eligible warranty claims:

  1. If a fault covered by warranty occurs, the customer must first return the product to VIP Vision Head Office using the contact details below.
  2. Any warranty claims must be accompanied by:
    • Proof of purchase, as explained above; and
    • Details of the alleged defect.
  3. If VIP Vision finds no defect in the product upon inspection and testing, the customer must pay VIP Vision's typical costs of service work and testing.
  4. Transportation costs required to make the warranty claim:
    • Transport to VIP Vision Head Office will be covered by the customer.
    • Upon successful finalisation of the warranty claim, VIP Vision will bear the cost of return transport.

Exclusions

This warranty does not cover:

  • Normal wear and tear to the products or parts.
  • Products that have been repaired, altered or modified before return to VIP Vision .
  • Any product that has been used other than for the purpose for which it was designed.
  • Any product that has not been installed, operated or maintained in accordance with VIP Vision instructions, recommendations and specifications.
  • Product defects that have arisen due to the customer's failure to properly use and maintain the product in accordance with VIP Vision instructions, recommendations and specifications.
  • Product defects that have arisen due to abnormal conditions or use, including environment, temperature, water, fire, humidity, pressure, stress, abuse, misuse, neglect or accident.

Warranty Against Defects

All products as listed below are warranted for the designated period against defects in workmanship and parts, valid from the date of purchase. Defects that occur within this warranty period under normal use and care, will be repaired or replaced at our sole discretion.

To Make a Claim

Please use the I need technical support or assistance form on the contact page of this website.

1 Year Warranty

Model Name
INTIPMONBL Black Residential IP Intercom Indoor Monitor
INTIPMONBLW White Residential IP Intercom Indoor Monitor
INTIPRDSB Black Residential IP Intercom Door Station
INTIPRDSBW White Residential IP Intercom Door Station
INTIPRDSVW Residential Aluminium IP Intercom Door Station
INTIPRKITB Complete Residential IP Intercom Kit (Black)
INTIPRKITBW Complete Residential IP Intercom Kit (White)
VSBKTA110 Ceiling/Wall Mount Adapter for PTZ Cameras
VSBKTA111 Ceiling/Wall Mount Adapter for PTZ Cameras
VSBKTA120 Adapter/Junction Box for PTZ Dome Cameras
VSBKTA140 Adapter/Junction Box for PTZ Dome Cameras
VSTEST100 Surveillance Camera & Cable Tester

2 Year Warranty

Model Name
MNVR-GPS Professional 4 Channel Mobile NVR with GPS
VSBKTA100 Adapter for Ceiling & Wall Mount Brackets
VSBKTA101 Adapter for Ceiling & Wall Mount Brackets
VSBKTA102 Adapter for Ceiling & Wall Mount Brackets
VSBKTA122 Adapter/Junction Box for Surveillance Cameras
VSBKTA123 Adapter/Junction Box for Surveillance Cameras
VSIP3MPVDIRV2 3.0 Megapixel 20m Infrared IP Dome Camera
VSPOE-EX Power Over Ethernet Extender
VSPOE-MS Power Over Ethernet Midspan

4 Year Warranty

Model Name
NVR128ULTNP Ultimate 128 Channel Network Video Recorder (384Mbps)
NVR16PRO5 Professional 16 Channel Network Video Recorder with PoE (256Mbps) (No Hard Drive)
NVR16PRO5NP Professional 16 Channel Network Video Recorder (256Mbps)
NVR16PROPACK5 Professional 16 Channel 1.3MP IP Surveillance Kit
NVR32PRO16P Professional 32 Channel Network Video Recorder with PoE (256Mbps) (No Hard Drive)
NVR32PRONP Professional 32 Channel Network Video Recorder (256Mbps)
NVR32ULTNP Ultimate 32 Channel Network Video Recorder (384Mbps)
NVR4PRO2 Professional 4 Channel Network Video Recorder with PoE (200Mbps)
NVR4PROPACK2 Professional 4 Channel 1.3MP IP Surveillance Kit
NVR64ULTNP Ultimate 64 Channel Network Video Recorder (384Mbps)
NVR8PRO4 Professional 8 Channel Network Video Recorder with PoE (256Mbps)
NVR8PROPACK4 Professional 8 Channel 1.3MP IP Surveillance Kit
VSBKTA112 220mm Extender for Ceiling Mount Bracket
VSBKTA113 420mm Extender for Ceiling Mount Bracket
VSBKTA121 Adapter/Junction Box for Surveillance Cameras
VSBKTA130 Adapter/Junction Box for Surveillance Cameras
VSBKTA131 Adapter/Junction Box for Surveillance Cameras
VSBKTA132 Adapter/Junction Box for Surveillance Cameras
VSBKTA150 Triple Clamp Pole Mount Camera Bracket
VSBKTA151 Corner Wall Mount Camera Bracket
VSBKTA152 Dual Clamp Pole Mount Camera Bracket
VSBKTB200W Right Angle Wall Mount Camera Bracket
VSBKTB203W Right Angle Wall Mount Camera Bracket
VSBKTB300C Ceiling Mount Camera Bracket
VSBKTB300S PTZ Right Angle Wall Mount Camera Bracket
VSBKTB302S Right Angle Wall Mount Camera Bracket
VSBKTB303W PTZ Right Angle Wall Mount Camera Bracket
VSIP12MPFB 12.0 Megapixel C/CS Mount Full Body Camera
VSIP12MPFBIRM 12.0 Megapixel Infrared Motorised Bullet
VSIP12MPFEIR Fisheye Series 12.0MP Infrared 360° Fisheye Dome
VSIP12MPVDIRM 12.0 Megapixel Infrared Motorised Dome
VSIP1MPFBIRM 1.3 Megapixel 30m Infrared IP Bullet Camera
VSIP1MPFBIRV4 1.3 Megapixel Infrared Fixed Mini Bullet
VSIP1MPPH 1.3 Megapixel WDR Fixed Pinhole Camera (Bullet)
VSIP1MPPTZIR 1.3 Megapixel 100m Infrared IP PTZ Dome Camera
VSIP1MPVDIRM 1.3 Megapixel 20m Infrared IP Dome Camera
VSIP1MPVDMINIIRC 1.3 Megapixel Infrared Fixed Mini Dome (3.6mm)
VSIP2MPFBIRL 2.0 Megapixel Ultra WDR Infrared Motorised Bullet
VSIP2MPPTZ 2.0 Megapixel IK10 IP Mini PTZ Dome Camera
VSIP2MPPTZIRL Ultimate Series 2.0MP Ultra WDR Laser IR 30x Zoom PTZ Dome
VSIP2MPPTZIRM 2.0 Megapixel IP Mobile PTZ Camera
VSIP2MPPTZIRZ 2.0 Megapixel Laser Infrared 40x Zoom PTZ Dome
VSIP2MPVDIRL 2.0 Megapixel Ultra WDR Infrared Motorised Dome
VSIP3MPFBIRM2.8-12 3.0 Megapixel Infrared Motorised Bullet
VSIP3MPFBIRV2 3.0 Megapixel 30m Infrared IP Bullet Camera
VSIP3MPPTZIRV2 3.0 Megapixel 150m Infrared IP PTZ Dome Camera
VSIP3MPVDIRM2.8-12 3.0 Megapixel Infrared Motorised Dome
VSIP3MPVDMINIIRC 3.0 Megapixel Infrared Fixed Mini Dome (3.6mm)
VSIP4MPFBIRM Ultimate Series 4.0MP WDR Infrared Motorised Bullet
VSIP4MPFBMINIIR 4.0 Megapixel WDR Infrared Fixed Mini Bullet
VSIP4MPVDIRM 4.0 Megapixel Infrared Motorised Dome Camera
VSIP4MPVDMINIIR 4.0 Megapixel WDR Infrared Fixed Mini Dome
VSIP5MPFBIRM 5.0 Megapixel 30m Infrared IP Bullet Camera
VSIP5MPVDIRM 5.0 Megapixel 20m Infrared IP Dome Camera
VSIPPTZKBV2 VIP Vision IP PTZ Control Keyboard