Support / Warranty


At VIP Vision, we are committed to providing quality products. To protect you against defects due to manufacturing faults, VIP Vision provides the following manufacturer warranty.

This warranty is provided by Cornick Pty Ltd, the Australia designer and manufacturer of VIP Vision products. It is provided in addition to other rights and remedies of the purchaser under relevant consumer law in relation to the goods to which the warranty relates.

Within Australia, Cornick’s goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Proof of Purchase

This warranty is valid for the original purchase and is not transferable to a subsequent customer if the product is sold by the original customer during the warranty period. Purchase receipt or tax invoice must be kept as best proof of purchase. The proof of purchase will establish the commencement date of this warranty.

Warranty Claims

For all eligible warranty claims:

  1. If a fault covered by warranty occurs, the customer must first return the product to VIP Vision Head Office using the contact details below.
  2. Any warranty claims must be accompanied by:
    • Proof of purchase, as explained above; and
    • Details of the alleged defect.
  3. If VIP Vision finds no defect in the product upon inspection and testing, the customer must pay VIP Vision's typical costs of service work and testing.
  4. Transportation costs required to make the warranty claim:
    • Transport to VIP Vision Head Office will be covered by the customer.
    • Upon successful finalisation of the warranty claim, VIP Vision will bear the cost of return transport.

Exclusions

This warranty does not cover:

  • Normal wear and tear to the products or parts.
  • Products that have been repaired, altered or modified before return to VIP Vision.
  • Any product that has been used other than for the purpose for which it was designed.
  • Any product that has not been installed, operated or maintained in accordance with VIP Vision instructions, recommendations and specifications.
  • defects that have arisen due to the customer's failure to properly use and maintain the product in accordance with VIP Vision instructions, recommendations and specifications.
  • Product defects that have arisen due to abnormal conditions or use, including environment, temperature, water, fire, humidity, pressure, stress, abuse, misuse, neglect or accident.

Warranty Against Defects

All products as listed below are warranted for the designated period against defects in workmanship and parts, valid from the date of purchase. Defects that occur within this warranty period under normal use and care, will be repaired or replaced at our sole discretion.

To Make a Claim

Please use the I need technical support or assistance form on the contact page of this website.

1 Year Warranty

Model Name
INTIPADSC Apartment Series IP Outdoor Station (Stainless Steel)
VSBKTA110 Ceiling/Wall Mount Adapter for PTZ Cameras
VSBKTA114 Ceiling/Wall Mount Adapter for PTZ Cameras
VSBKTA120 Adapter/Junction Box for PTZ Dome Cameras
VSBKTA140 Adapter/Junction Box for PTZ Dome Cameras
VSTEST101 Surveillance Camera & Cable Tester

2 Year Warranty

Model Name
VSBKTA101 Adapter for Ceiling & Wall Mount Brackets
VSBKTA102 Adapter for Ceiling & Wall Mount Brackets
VSBKTA105 Adapter for Ceiling Mount Brackets
VSBKTA106 Adapter for Ceiling & Wall Mount Brackets
VSBKTA122 Adapter/Junction Box for Surveillance Cameras
VSBKTA123 Adapter/Junction Box for Surveillance Cameras
VSBKTA135 Adapter/Junction Box for Surveillance Cameras
VSBKTA136 Adapter/Junction Box for Surveillance Cameras
VSBKTA137 Adapter/Junction Box for Surveillance Cameras
VSBKTA138 Adapter/Junction Box for Surveillance Cameras
VSBKTB200C Recessed Ceiling Mount Bracket
VSBKTB201C Recessed Ceiling Mount Bracket
VSPOE-EX Power Over Ethernet Extender
VSPOE-MS Power Over Ethernet Midspan

4 Year Warranty

Model Name
ACCON-2P22 Professional Series 2 Door Two-way Access Controller
ACCON-2P41 Professional Series 4 Door One-way Access Controller
ACCON-2P42 Professional Series 4 Door Two-Way Access Controller
ACENR-2C Professional Series USB Card/Tag Enroller
ACENR-2F Professional Series USB Fingerprint Enroller
ACRDR-2LKC Professional Series 13.56MHz Card Reader / Touch Keypad
ACRDR-2MKC Professional Series 13.56MHz Card Reader / Metal Keypad
ACRDR-2PC Professional Series Compact 13.56MHz Card Reader
ACRDR-2SC Professional Series Slim 13.56MHz Card Reader
ACRDR-2SFC Professional Series 13.56MHz Card / Fingerprint Reader
ACRDR-2SKC Professional Series Slim 13.56MHz Card Reader / Touch Keypad
INTIPAFM100 Flush Mount Box for INTIPADSB
INTIPAFM103 Flush Mount Box for INTIPADSB & INTIPADSC
INTIPASM110 Surface Mount Box for INTIPADSC
INTIPDDS2 Residential 2 Button IP Intercom Door Station
INTIPDM Door Unlock Expander Module
INTIPMON Apartment Series IP Intercom Monitor (White)
INTIPMONDB Residential IP Intercom Monitor with WiFi (Black)
INTIPMONDW Residential IP Intercom Monitor with WiFi (White)
INTIPMONFB2W 2-Wire Residential IP Intercom Monitor
INTIPMS Apartment Series IP Intercom Management Console
INTIPNC2W 2-Wire Residential IP Intercom Network Controller
INTIPRDSDB Residential IP Intercom Door Station with WiFi
INTIPRDSVW Residential Stainless Steel IP Intercom Door Station
INTIPRDSVW2W 2-Wire Residential IP Intercom Door Station
INTIPRKITD Complete Residential IP Intercom Kit with WiFi
INTIPSIPSRV Apartment Series IP Intercom Management Server
INTIPVDSB 3 Button Multi-Tenant Intercom Module
INTIPVDSB1 1 Button Multi-Tenant Intercom Module
INTIPVDSB5 5 Button Multi-Tenant Intercom Module
INTIPVDSC Camera Multi-Tenant Intercom Module
INTIPVDSF Fingerprint Multi-Tenant Intercom Module
INTIPVDSFB2 Flush Mount Box - 2 Modules
INTIPVDSFB3 Flush Mount Box - 3 Modules
INTIPVDSFP2 Front Panel - 2 Modules
INTIPVDSFP3 Front Panel - 3 Modules
INTIPVDSFPFB9 Flush Mount Box & Front Panel - 9 Modules
INTIPVDSK Keypad Multi-Tenant Intercom Module
INTIPVDSN Blank Multi-Tenant Intercom Module
INTIPVDSR Reader Multi-Tenant Intercom Module
INTIPVDSSB2 Surface Mount Box - 2 Modules
INTIPVDSSB3 Surface Mount Box - 3 Modules
NVR128ULTNP Ultimate 128 Channel Network Video Recorder (384Mbps)
NVR128ULTNPV2 Ultimate 128 Channel Network Video Recorder (384Mbps)
NVR16PRO6NP Professional 16 Channel Network Video Recorder (No PoE) (320Mbps)
NVR16PRO7 Professional 16 Channel Network Video Recorder with ePoE (320Mbps)
NVR24PRO6 Professional 24 Channel Network Video Recorder with PoE (320Mbps)
NVR32PRO16P2 Professional 32 Channel Network Video Recorder with PoE (320Mbps)
NVR32PRONP2 Professional 32 Channel Network Video Recorder (No PoE) (320Mbps)
NVR32ULTNP Ultimate 32 Channel Network Video Recorder (384Mbps)
NVR32ULTNPV2 Ultimate 32 Channel Network Video Recorder (384Mbps)
NVR4PRO3 Professional 4 Channel Network Video Recorder with PoE (200Mbps)
NVR4PROPACK3-4M Professional 4 Channel 4.0MP IP Surveillance Kit (2 Domes, 2 Bullets)
NVR64ULTNP Ultimate 64 Channel Network Video Recorder (384Mbps)
NVR64ULTNPV2 Ultimate 64 Channel Network Video Recorder (384Mbps)
NVR8PRO6 Professional 8 Channel Network Video Recorder with PoE (320Mbps)
NVR8PROPACK6-4M Professional 8 Channel 4.0MP IP Surveillance Kit (4 Domes, 4 Bullets)
SLR-A75-4G Remote View Solar Surveillance System (4G)
SLR-A75-4W Remote View Solar Surveillance System (WiFi)
VSBKTA112 220mm Extender for Ceiling Mount Bracket
VSBKTA113 420mm Extender for Ceiling Mount Bracket
VSBKTA117 780mm Extender for Ceiling Mount Bracket
VSBKTA121 Adapter/Junction Box for Surveillance Cameras
VSBKTA132 Adapter/Junction Box for Surveillance Cameras
VSBKTA134 Adapter/Junction Box for Surveillance Cameras
VSBKTA150 Triple Clamp Pole Mount Camera Bracket
VSBKTA151 Corner Wall Mount Camera Bracket
VSBKTA152E Dual Clamp Pole Mount Camera Bracket
VSBKTA200W Rain Cover Dome Camera Bracket
VSBKTA201W Auto Guard Mobile Dome Camera Bracket
VSBKTB203W Right Angle Wall Mount Camera Bracket
VSBKTB204W Right Angle Wall Mount Camera Bracket
VSBKTB210W Rain Cover Wall Bracket
VSBKTB220C 760mm Ceiling Mount Dome Bracket
VSBKTB300C Ceiling Mount Camera Bracket
VSBKTB300S PTZ Right Angle Wall Mount Camera Bracket
VSBKTB302S Right Angle Wall Mount Camera Bracket
VSBKTB303S Parapet Mount PTZ Camera Bracket
VSBKTB303W PTZ Right Angle Wall Mount Camera Bracket
VSBKTB305W Right Angle Wall Mount Dome Bracket
VSBKTB730W Right Angle Wall Mount Positioning Camera Bracket
VSIP12MPFBIRMV2 Ultimate Series 12.0MP Infrared Motorised Bullet
VSIP12MPFEIRV2 Fisheye Series 12.0MP Infrared 360° Fisheye Dome
VSIP12MPVDIRMV2 Ultimate Series 12.0MP Infrared Motorised Dome
VSIP2MPFBIRLV2 Ultimate Series 2.0MP WDR Motorised Bullet (Ultra Low Light)
VSIP2MPFBIRMTN Ultimate Series 2.0MP Motorised Number Plate Enhancement Bullet (+ANPR)
VSIP2MPFBIRMTV2 Ultimate Series 2.0MP Motorised Number Plate Enhancement Bullet
VSIP2MPFBMINIIRV3 Professional Series 2.0MP WDR Infrared Fixed Mini Bullet
VSIP2MPPH Mobile Series 2.0MP Fixed Pinhole Camera
VSIP2MPPTZCV3 Professional Series 2.0MP WDR 25x Zoom PTZ Dome (Recessed Mount)
VSIP2MPPTZIRK Ultimate Series 2.0MP Ultra Low Light 48x Zoom PTZ Dome
VSIP2MPPTZIRL Ultimate Series 2.0MP Ultra WDR Laser IR 30x Zoom PTZ Dome
VSIP2MPPTZIRV2 Professional Series 2.0MP WDR Infrared 25x Zoom PTZ Dome
VSIP2MPPTZIRW Professional Series 2.0MP 25x Zoom PTZ Positioning Camera
VSIP2MPPTZIRZ Ultimate Series 2.0MP Laser Infrared 40x Zoom PTZ Dome
VSIP2MPPTZMINI Professional Series 2.0MP 4x Zoom Mini PTZ Dome
VSIP2MPPTZV2 Professional Series 2.0MP WDR 12x Zoom PTZ Dome
VSIP2MPVDIRL Ultimate Series 2.0MP Ultra Low Light Infrared Motorised Dome
VSIP2MPVDIRLV2 Ultimate Series 2.0MP WDR Motorised Dome (Ultra Low Light)
VSIP4MPFBIRMD Professional Series 4.0MP WDR Infrared Motorised Bullet
VSIP4MPPHC Mobile Series 4.0MP Fixed Pinhole Camera Lens
VSIP4MPPHM Mobile Series 4.0MP Pinhole Camera Main Box
VSIP4MPPTZIR Professional Series 4.0MP WDR Infrared 30x Zoom PTZ Dome
VSIP4MPPTZMINI Professional Series 4.0MP 4x Zoom Mini PTZ Dome
VSIP4MPVDIRF2.8V2 Professional Series 4.0MP WDR Infrared Fixed Wedge Dome (2.8mm)
VSIP4MPVDIRF3.6V2 Professional Series 4.0MP WDR Infrared Fixed Wedge Dome (3.6mm)
VSIP4MPVDIRF6.0V2 Professional Series 4.0MP WDR Infrared Fixed Wedge Dome (6.0mm)
VSIP4MPVDIRMD Professional Series 4.0MP WDR Infrared Motorised Dome
VSIP4MPVDIRME Professional Series 4.0MP WDR Flat Glass Motorised Dome
VSIP4MPVDMINIIRCB3.6 Professional Series 4.0MP WDR Infrared Fixed Mini Dome (3.6mm)
VSIP4MPVDMINIIRCB6 Professional Series 4.0MP WDR Infrared Fixed Mini Dome (6.0mm)
VSIP5MPFE Fisheye Series 5.0MP 360° Fisheye Dome
VSIP6MPPA Panorama Series 6.0MP 180° Panorama Camera
VSIP8MPFBMINIIR Professional Series 8.0MP Infrared Fixed Mini Bullet
VSIP8MPPA Panorama Series 8.0MP 180° Panorama Camera
VSIP8MPPAD Panorama Series 8.0MP 180° Panorama Dome
VSIP8MPPTZIRL Ultimate Series 8.0MP Laser IR 30x Zoom PTZ Dome
VSIP8MPVDIRME Ultimate Series 8.0MP Flat Glass Motorised Dome
VSIP8MPVDMINIIRC Professional Series 8.0MP Infrared Fixed Mini Dome
VSIPE2MPVDMINIIRCB2.8 Professional Series 2.0MP WDR Infrared Fixed Mini Dome (2.8mm)
VSIPE2MPVDMINIIRCB3.6 Professional Series 2.0MP WDR Infrared Fixed Mini Dome (3.6mm)
VSIPE4MPVDMINIIRCB2.8 Professional Series 4.0MP WDR Infrared Fixed Mini Dome (2.8mm)
VSIPE6MPFBMINIIR Professional Series 6.0MP WDR Infrared Fixed Bullet
VSIPE6MPVDIRMG Ultimate Series 6.0MP WDR Infrared Motorised Dome
VSIPE6MPVDMINIIRC2.8 Professional Series 6.0MP WDR Infrared Fixed Mini Dome (2.8mm)
VSIPE6MPVDMINIIRC3.6 Professional Series 6.0MP WDR Infrared Fixed Mini Dome (3.6mm)
VSIPE8MPFBIRM Ultimate Series 8.0MP Infrared Motorised Bullet
VSIPE8MPFBIRM-Z Ultimate Series 8.0MP Infrared Long Range Motorised Bullet (7~35mm lens)
VSIPE8MPVDIRM Ultimate Series 8.0MP WDR Infrared Motorised Dome
VSIPE8MPVDIRM-Z Ultimate Series 8.0MP WDR Infrared Long Range Motorised Dome (7~35mm lens)
VSIPE8MPVDIRMG Ultimate Series 8.0MP WDR Infrared Motorised Dome
VSIPE8MPVDIRMH Ultimate Series 8.0MP WDR Infrared Motorised Dome (+Heater)
VSIPPT-2VDIR Professional Series 2.0MP Ultra Low Light Pan-Tilt Dome
VSIPPTZKBV2 VIP Vision IP PTZ Control Keyboard
VSIPTC2MPFB Professional Series 2.0MP Thermal Hybrid Fixed Bullet
VSPINHOLE3.6 Mobile Series 1.0MP Fixed WDR Pinhole Camera
VSPOE-SW16 16-port Managed PoE+ Switch (2 Gigabit Ethernet Ports)
VSPOE-SW24 24-port Managed PoE+ Switch (2 Gigabit Ethernet Ports)
VSPOE-SW8 8-port Unmanaged PoE Network Switch
VSPOE-SWA16 16-port Managed Hi-PoE Network Switch
VSPOE-SWA24 24-port Managed Hi-PoE Network Switch
VSPOE-SWA8 8-port Unmanaged PoE+ Switch (1 Uplink port, 1 Hi-PoE port)
VSTEST110 Touch Screen Camera & Cable Tester